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Coupons worth Rs. 2000

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If I want to cancel my order ASAP. What should I do?

Go to “My Orders”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you.

If I want to return my order after receipt of the product, what should I do?

Please note we can accept cancellation requests only within 10 days of delivery of the product.

For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

When will I get my money back?

If you cancel before your order has been shipped you will get your money back within 3-7 working days from date of cancellation. If you cancel after your order has been delivered, you will get your money back 3-7 days after we satisfactorily receive back the canceled products in our warehouse.

Will I get cash or will I get some sort of store credit/points etc..

We will refund prepaid orders to the source of the payment. In case of COD, all refunds will be made in the form of cashback/reward points of Goswhit.com.

Its been almost a week since I requested for a refund. I’ve still not seen it hit my bank account?

This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario, please contact us immediately. We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

I don’t have a bank account and I want the refund money by cheque. How and when can I get it?

We don’t process refunds in form of cheque or DD. Please provide a friend's or family member's bank account for us to process the refund.

Will there be any deductions in my refund?

Card usage fee, if applicable, will not be refunded.

Also, refund amount will be limited to sale price as paid at the time of purchase.

What do I need to do to ensure that I get my refund back?

Please follow the instructions in the cancellation email. You need to send the products in original packing with the invoice or order details.

If you paid through COD, you will get the equal amount of the invoice in your My Account page, in the form of cashback/reward points. If you paid through Credit Card/Debit Card/Net banking, the funds will be transferred back into the source account within 3-7 business days. We do NOT process any refunds in form of cheque or demand draft.

For your refund to be processed, the product we receive back, should be in unwashed, unworn condition with all the tags and labels intact.

Who pays for the shipping if I send the item back?

Presently, we are a bootstrapped startup and can’t afford free reverse logistics… So, it will not be possible for us to arrange free returns service.

However, we can provide doorstep pickup service for your returns for a nominal charge of Rs. 40/-

I want to have my to-be-returned-product to get pick up at a different address from delivery address. Can I do that?

Sorry, we pick-up only from the delivery address.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?

No, but you can return your order and place a new one.

If I need to send you back the item, where should I send it?

For return address, please refer the email notification we'll send you when you will cancel the order.

The T&C says I can’t cancel/return because I purchased the product during a sale and the sale conditions were such. How do I go around this?

Since we pass on additional benefits during sale to our customers, it becomes highly uneconomical for us to entertain returns. However, If there is a problem with the size or a manufacturing defect. we will be happy to replace it, provided a replacement is available.

Is my order confirmed?

Please check your email, you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

When will you ship my stuff?

We normally ship-out all orders in less than 48 hours.

When will I have my order delivered to me?

Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Orders” section.

My order is delayed. Where is it?

It is on its way. To check the latest status, please check the order details in the “My orders page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link. If you don’t find it and are really anxious, do send us an email at customercare@goswhit.com and we’ll let you know where your order is.

Can I have my order gift-wrapped?

Yes, we have an option “Gift-wrap my order” on the checkout page.

Haven’t received everything I was expecting. What do I do?

First, we are sorry about that.

Second, we’ll set that right on priority. You may please return/exchange your order from My orders page.

I am gifting, so I don’t want the package to carry an invoice/amount. How do we do this now?

Sorry, we can’t do that – Government regulations.

I want to place a bulk order. What extra discount can I get?

Our prices are already well under your regular mall retail prices. So we generally can’t offer you extra discounts. But if your order is really large (we determine if it’s large enough), perhaps we can do a little something there.You can mail us at customercare@goswhit.com for inquiries about special/bulk orders

I want the garment altered. Would you do that for me?

Sorry, we can’t do that. You’ll have to use a tailor near you.

How to apply the coupon code?

Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.

You can apply ANY coupons that you might have ONLY while placing the order. We don’t give any discount at the time of delivery.

My coupon code is not working, what should I do?

Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

Can this coupon code combined with the current offer?

You might want to check the terms and conditions of the coupon and the offer. In general, if you are buying a discounted product, we don’t honor coupons on those.

I want to change my delivery address

Sorry, we can’t do that.

I chose the correct pin code but the city name selected is wrong.

Please click on the city box and we will show you the alternate cities. In the really rare case of your city not being present in this list please call us immediately.

I won’t be available at home the whole day, ask delivery boy to call and attempt delivery

In most cases our delivery boy will call before visiting you. Even if he misses you, we will try to deliver you the next day.

I have ordered for a special occasion, will I receive in next 1-2 days confirmed?

We cannot promise but we will try our best.

My pick up is pending, when I will receive my refund.

We can process your refund only after goods reach our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier or speed-post.

I am unable to track my order on your website. Which courier is this?

It might take 24-48 hours for tracking number to become active. But don’t worry, your shipment is on the way and will reach on time.

The product is not what I expected, the website shows a completely different image.

Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked.

For your refund to be processed the product should be in unwashed, unworn condition with all the tags and labels intact.

I have received a damaged product, what should I do?

This rarely happens. But, please call us immediately and we will take it back, no questions asked.

When I last purchased the COD option was available, but now it has been taken off. Why? I want to place a COD order

It can happen for only 2 reasons, either our shipping partner has stopped COD service in your area or we have removed this shipping partner due to bad services. As a continued effort we keep trying to increase our COD coverage and hopefully we will start serving COD in your area soon. Until either happens, please pre-pay using either your credit/debit card or net-banking. Remember, we offer a no-risk 10-day return.

Can I use multiple coupons and offers at once?

No you cannot. You can only use a coupon or an offer at a time.

Shipping Charges
Why do you charge for shipping?

For lower order values, it becomes unfeasible for us to provide free shipping. Hence we have set our order value limit for free shipping at Rs. 499/-.

Are there any hidden charges?

Our MRP includes all other charges and taxes except for shipping and handling charges, which is charged separately if the order value is less than Rs 499/- and Cod (Cash-On-Delivery) charge, which is charged separately if the order value is less than Rs 699/-. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Is the shipping charge refundable?

Shipping charge (which is charged if the order value is less than Rs. 499/-) is refundable only if the order is canceled before the order is shipped.

Is there any condition for applying coupon code?

Yes, if after applying the coupon code the order value goes below Rs. 499/- then, you need to pay additional Rs. 40/- as shipping charge. Please make your choice accordingly.

Payment Mechanisms
How can I pay?

You can pay by credit card/ debit card/ net banking or cash on delivery

Can I use my credit card which was issued in another country?

We don’t support credit cards issued by an issuer outside India.

My card/account was charged, but I encountered an error after that. Now is my money gone?

Firstly, please note that this is a rare occurrence. But in case it happens, you'll receive an email which would confirm if your payment has been taken. We'll ensure that the refund process will start within 4 hours, however, it might take about a week for the amount to get credited in your account depending on the time taken by the bank. Please feel free to call us in case of any further clarifications. Rest assured, we will chase it down and ensure that you get your money back.

What is this billing address and why do you need it?

We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we'll pass it on to the banks.

Do you store my credit card information?

Let us be VERY CLEAR here - we DO NOT store credit card information. All the information is passed to the banks thru secure connections.

Are my transactions safe on your site?

Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks.

Can we pay through Paypal?

We do not support paypal or credit cards issued outside India.